Returns & Exchanges
At The Hub General Store, we want you to be completely satisfied with your purchase; if you are not, we offer a 30-day window for returns and exchanges on all eligible items. Please ensure products are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Log into your customer portal or contact our support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and instructional manuals are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing