Frequently Asked Questions

Everything you need to know about shopping at The Hub General Store

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please note that certain perishable or custom goods may be exempt from returns.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, The Hub General Store ships exclusively to addresses within the United States and Canada. We are working on expanding our international shipping options soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products sustainably sourced?

At The Hub, we prioritize quality and ethics. We partner with local artisans and reputable suppliers who share our commitment to sustainable practices and durable craftsmanship.